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When things go wrong


Ruby Country Medical Group aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. Speak to whomever you feel most comfortable – your GP, our practice manager or our reception staff will be happy to help. In the majority of cases, concerns can be resolved quite easily.

If you wish to make a verbal complaint, we will try to resolve the complaint immediately; if you write to us we will acknowledge your letter within 48 hours and you will normally have a considered response within 10 working days. You can contact the Managing Partner, Jane Wells via at email

At the reception there are leaflets containing our complaints policy and procedures for making a complaint.

Alternatively you can make a complaint directly to the Patient Advice and Complaints Team (PACT) at:
County Hall,
Topsham Road
Tel: 0300 123 16725.

You may also wish to contact ICAS, the Independent Complaint Advocacy Service, who can offer you independent advice and support with your complaint on 0300 456 2370.

More information is also available on the Department of Health Website link: COMPLAINTS



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