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Noticeboard

Introducing the

NHS App

Book and cancel appointments, View your record, Order repeat prescriptions, Check your symptoms, Register to be an organ donor, Choose how the NHS uses your data.

www.nhs.uk/nhsapp

 

Welcome to Ruby Country Medical Group

Online consultations

Please click on the surgery you are registered with above to progress eConsult.

Your eConsult will be with a member of one of our clinical teams with a response no later than the end of the second working day. This service is not suitable for emergency conditions. 

NOW AVAILABLE THROUGH NHS APP!

 


CORONAVIRUS

Although our doors are physically closed to the public at all 3 sites, to keep our patients and staff safe, the practices are very much STILL OPEN and available to patients who need us. If you are unwell we may still need to see you. Please don't be afraid to get in touch: use eConsult for non-urgent, minor ailments or call us on 01409 253692 (for Holsworthy and Hatherleigh patients) or 01288 352133 (for Stratton patients). One of the clinical team will then be able to get back to you and decide whether or not you need to be seen.

If you have been asked to attend an appointment we will call you on your mobile number. Please wait outside in the car park, or in your car. We will get to you.

We have and will continue to take steps to protect the health of our patients and staff. We have substantially reduced the amount of patients attending the practice and, where possible, all appointments are being undertaken either on the telephone, online or via video.

For information about how our group will be operating going forward from June 2020, please follow the link :GOING FORWARD TOGETHER

Consider this before you call: #BE KIND


TESTING

For a link to information on Covid-19 testing and how to get your test go to: COVID-19 TESTING 

Care Homes and Care Home staff can access testing via this link or by calling Public Health England on 0300 303 8162

For information on Test and Trace follow the link: TEST & TRACE

Test & Trace

For Frequently Asked Questions (FAQs) from Royal College of General Practitioners go to: TEST & TRACE FAQs


GOVERNMENT LINKS & INFORMATION COVID-19

For information on the new requirements regarding face coverings follow the link. Please note that there is no requirement to have a letter or certificate for face-covering exemption and your GP is unable to provide you with one: FACE-COVERING EXEMPTIONS

For general information on face coverings after 24th July 2020 follow the link: FACE COVERINGS AFTER 24th July

For Information on Self Isolation and Social Distancing follow the link: SELF ISOLATION & SOCIAL DISTANCING

For NHS Information for patients go to: NHS INFORMATION CORONAVIRUS

For general government advice to patients go to: GOVT INFORMATION

8th APRIL update:     for self-isolation, official Government guidance covering the whole of the UK population, including those who have received letters please follow the link:  SELF-ISOLATION GOV UK

For some useful FAQs (Frequently Asked Questions) follow the link: FAQs
 
For government advice for households go to: STAY-AT-HOME GUIDE

For government advice regarding safety outside your home go to: STAYING SAFE OUTSIDE YOUR HOME

For new government information announced 10th May 2020 go to: 10th MAY GOVT INFO

For government advice on social distancing and staying alert go to: STAYING ALERT

For government advice on shielding for those in the 'vulnerable' group go to: SHIELDING 

For advice from the government from 6th July onwards, sent to people who are currently shielding go to: SHIELDING FROM 6th JULY 2020

For NHS111 & general medical enquiries re Covid-19 and other conditions please go to NHS111 on-line: COVID 19 SUPPORT

Information for visitors to our counties: VISITORS NEEDING GP SERVICES


LOCAL INFORMATION

The Health Service in the UK is facing its biggest challenge ever with Covid-19, we are implementing government advice to keep our patients and staff safe.

 

The situation is fast moving, with advice and information changing day by day, so we advise all patients to follow Facebook and Twitter, as we are using these medium to update the general public.

 

We are recommending that the public attend the practice only if they have been told to do so by a member of the clinical team. We ask that only the patient enters the practice for their appointment, and that friends and family wait in the car.

For help when ordering prescriptions go to: PRESCRIPTION ORDERING

For patients who have asthma please follow the link for very useful information from Asthma UK relating to Covid-19, in terms of your condition and how to manage it: ASTHMA INFO

If you have contracted the virus and are currently recovering, have a look at this recovery pack brought together by Homerton NHS Foundation Trust:

COVID RECOVERY PACK

If you are asked to take a photograph of a rash, spot or other similar condition, to send to us instead of attending the surgery, here are a few tips to help you: TAKING BETTER PHOTOS

TAKING BETTER PHOTOS 2 with pics

For a directory of services and information for patients during Covid 19 follow the link. Please note that information is being added and updated regularly and a new version will be posted regularly and dated during the lockdown. It includes information about help with deliveries from local voluntary groups. Latest additions are highlighted in yellow. We hope this is of help:

26th MAY DIRECTORY OF SERVICES TO PATIENTS DURING C-19

For help locally with deliveries or medication and shopping follow the link:

LOCAL DELIVERY HELP

For help with payment options if you are shielding or self-isolating the RVS have sent this helpful guide:

PAYMENT OPTIONS

For health and wellbeing support have a look at this:

WELLBEING & CORONAVIRUS

Useful advice for parents if your child becomes unwell or has an injury:

ADVICE FOR PARENTS IF CHILD UNWELL OR INJURED

Easy-to-understand resource to help explain Coronavirus to people with a learning disability: UNDERSTANDING CORONAVIRUS

For how to talk to young children about Coronavirus go to: YOUNG CHILDREN

For general advice about how to talk to children about Coronavirus go to: HOW TO TALK TO CHILDREN

For guidance on our immunisation programme during the coronavirus outbreak please go to: IMMUNISATION APPOINTMENTS

For help accessing local and national groups giving support to those struggling with their mental health and wellbeing follow the link. Please note the North Devon Crisis Team number has been updated to 0300 555 5000 as a single point of access: MENTAL HEALTH SUPPORT SERVICES

 


SICK NOTES

If you have been advised that you needs a sick note because of Covid 19 infection in your household or needing to self-isolate on medical grounds, please download this form for your employer: COVID 19 SICK NOTE


CHEMIST UDATES - new opening times

Please note that Lloyds Chemist in Holsworthy will be open as normal from 1st June 2020 and will no longer be closed for lunch. Social distancing rules will be applied in store so please be mindful of others on entering the premises.

Boots in Holsworthy have now changed back to their normal opening hours of 7.45 - 6.30pm from 27th April 2020.

Boots in Bude are also changing their opening hours temporarily in order to process the current high demand for medications. They will now be open: 10.00 - 16.30 Monday - Saturday, and 10.00 -16.00 Sunday with immediate effect. Any delivery arrangements should be made between you and your pharmacy. All pharmacies are working flat out at the moment, trying to ensure staff and customer safety whilst hoping to increase capacity to meet extraordinary levels of demand. Please bear with them.

Dudley Taylor chemist at our Stratton site will be closed between 12-2pm during the current lockdown.

From Tuesday 14th April our dispensary at Hatherleigh will only be open from 10-12noon and 3.30-5.30pm daily. This will enable our working staff to process the current high level of dispensing requests. Thank you for your co-operation in advance.


 

Ruby Country Medical Group brings together Holsworthy Medical Centre, Stratton Medical Centre and Hatherleigh Medical Centre, serving Holsworthy and Stratton as well as surrounding villages. We see patients at three sites: Stratton Medical Centre, Holsworthy Medical Centre and Hatherleigh Medical Centre. Our team includes GPs, a Clinical Pharmacist, paramedics, nurse practitioners, practice nurses, health care assistants and phlebotomists as well as our practice management and administrative support and patient services teams. We also have access to two social prescribers employed by the local Primary Care Network.

We are responsible for advising patients on leading a healthy lifestyle, as well as caring for people needing medical care. We offer a full general practice service and run specialist clinics as indicated in this website. At two sites there is also an on-site, independently run, pharmacy. At Hatherleigh we have an integral dispensary.

At Ruby Country Medical Group we aim to treat all our patients promptly, courteously and in complete confidence. We feel it is important that you know who you are speaking to, so our office staff wear a name badge and identify themselves on the telephone.

LOGO



RUBY COUNTRY MEDICAL GROUP NEWSLETTER   News letter

For our August newsletter please press either of the links below.

Holsworthy, Stratton and Hatherleigh Newsletter


 

ACCESS MADE SIMPLE

As there are now a range of different non-urgent services our patients can use to access appointments, prescriptions, medical information and advice or even admin queries and requests, we now have a handy downloadable leaflet. No need to always pick up the phone or wait in a queue. There are a variety of 24/7 ways to get the information you need. Follow the link: EASY ACCESS

GP QUALITY PANEL

Delighted to show you our GP Quality Panel results as 'Excellent'.

GP QUALITY PANEL SCORE



If you would like to see the RCMG Handbook please follow the link: HANDBOOK Sept 2019


WE ARE NOW A PARK RUN PRACTICE....have a look and see what's involved! PARKRUN


 


CQC

 

HOLSWORTHY EMAIL: d-ccg.receptionrcmg@nhs.net

STRATTON EMAIL: letters.rcmg-stratton@nhs.net


To access the online services available at the medical centre simply come in to reception to obtain a username and password. Please be aware that we can only give these details to the person to whom they belong. ID will need to be provided.

PATIENT ON-LINE


Postcode checker: CLICK HERE to see if you are within the Holsworthy, catchment area. Patients from Hatherleigh, Shebbear and surrounding villages  please call 01409 253692 to verify. For Stratton patients please CLICK HERE or call 01288 352133.

(Site updated 07/08/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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